Login Issues

Browser Cookie Settings

We have been made aware that some of our riders who are trying to log in may be redirected back to the login page or a blank page when attempting to sign in. This seems to be due to a browser setting, where 3rd party cookies are blocked. Below are instructions for how to get around these issues.



Google Chrome

On Desktop
  1. Access Chrome Privacy settings by copying and pasting chrome://settings/content/cookies into your browser address bar.
  2. Turn on the option to Allow sites to save and read cookie data
  3. Turn off the option to Block third-party cookies. 

To allow cookies only for Participant Center pages:

  1. Access Chrome Privacy settings, by copying and pasting chrome://settings/content/cookies into your browser address bar.
  2. In the Allow section, click Add. 
  3. Enter the following in the Site field: [*.]blackbaud.com
  4. Click Add
On Android Devices
  1. On your Android phone or tablet, open the Chrome app
  2. In the top right, tap the menu button
  3. Select Settings
  4. Select Site Settings
  5. Select Cookies
  6. Ensure the Cookies option and the Allow third party cookies option are both enabled

For more information, see Google's documentation on changing your cookie settings .



Mozilla Firefox

On Desktop
  1. Click the Firefox menu button  and select Content Blocking.
  2. The Privacy & Security panel of Firefox Options will open so you  can view your settings for Content Blocking, which includes cookies.
  3. Select the Standard content blocking option to use the default setting which blocks only third-party tracking cookies.
  4. If you want to set Custom options, ensure you do not select "All third-party cookies (may cause websites to break)"

To allow cookies only for Participant Center pages:

  1. Select Tools, Options from the menu bar.
  2. Highlight Privacy & Security
  3. In the Cookies and Site Data section, select Manage Permissions...
  4. Address of website: https://blackbaud.com
  5. Click Allow
  6. Save Changes

For more information, see Mozilla's documentation on enabling and disabling cookies.




On Desktop
  1. Access the Safari Preferences menu, either under Safari > Preferences or ⌘, on your keyboard
  2. Click Privacy
  3. Uncheck the boxes for both Website Tracking and Cookies and Website Data.
On iOS
  1. Open the Settings App
  2. Select Safari
  3. In Privacy & Security, turn off Block All Cookies
  4. At this time, users also need to turn off Prevent Cross-Site Tracking in Safari.


For more information, see Apple's documentation on Safari Privacy preferences on Mac



Internet Explorer

On Desktop
  1. Select Tools, Internet Options from the menu bar.
  2. Select the Privacy tab and click Advanced.
  3. Mark the Override automatic cookie handling checkbox.
  4. Mark the First-party Cookies, Third-party Cookies, and Always allow session cookies check boxes.

For more information, see Microsoft's documentation on blocking or allowing cookies in IE.


If this doesn’t help to correct this issue, please reach out to us here.